Seguro de viaje para Cuba en línea con CubaHeal
Por favor, contáctenos al +1 905 943 2982 de lunes a viernes, de 8:00 a.m. a 6:00 p.m., si desea una cotización para:
- Un grupo de viajeros que no son miembros de la familia
- Una familia de más de 5 personas
- Ampliar o mejorar un contrato existente
¿Por qué necesitas un seguro de viaje para Cuba?
Sin prueba, tendrás que comprar una póliza de la empresa estatal de asistencia turística. Para evitar esta inconveniencia, lleva una copia impresa de tu certificado de seguro en tu equipaje de mano.
Preguntas Frecuentes
El seguro de emergencia médica de viaje ofrecido por la agencia gubernamental cubana ASISTUR S.A. y a través de CubaHeal Medical está limitado a la cobertura de emergencias médicas. El seguro de emergencia médica cubre los siguientes gastos:
Gastos médicos:
- Gastos médico-quirúrgicos derivados de una enfermedad repentina o accidente ocurrido al asegurado
- Dental: Gastos dentales debido a infección, dolor o trauma
- Farmacéuticos
- Gastos de hospitalización
- Cubre atención urgente inicial para condiciones preexistentes
- Gastos de alojamiento para un paciente y una persona acompañante, cuando el asegurado es un niño y/o una persona incapacitada
- Gastos médicos para una asegurada embarazada que presente una emergencia médica, siempre que no haya negligencia
- Gastos de convalecencia están cubiertos si el médico tratante prescribe reposo forzado por cinco o más días de hospitalización, con autorización previa del Centro de Alarmas de ASISTUR S.A. Esto también aplica a una persona acompañante si el asegurado es un niño y/o incapacitado, limitado a gastos de alojamiento
- Gastos relacionados con COVID-19 están cubiertos
- El asegurador cubre el transporte del asegurado al hospital más cercano con las instalaciones necesarias. El medio de transporte será decidido por la Compañía de Asistencia en coordinación con el equipo médico
- En caso de fallecimiento del asegurado, el asegurador cubre los arreglos y el transporte del cuerpo al lugar de origen del viaje
- Si la hospitalización impide que el asegurado regrese en la fecha programada, el asegurador cubrirá la penalización por cambiar la fecha del billete de regreso
- Si el asegurado, viajando solo, está hospitalizado por más de diez días, el asegurador cubrirá el costo de transportar a un familiar, proporcionando un billete de avión en clase económica, para acompañar al asegurado durante la hospitalización, siempre que todo el período de hospitalización esté dentro de la duración de la cobertura más siete días adicionales
Repatriación y Transporte: Esto incluye:
Yes, please see below:
- If the Traveler’s attending doctor advised against travelling
- If the Traveler suffers from a terminal illness
- If the Traveler suffers from kidney failure treated through dialysis
- If the Traveler has been diagnosed with or treated for any type of cancer
- If in the last 12 months the Traveler been prescribed, or have used oxygen at home
- If the Traveler suffers from suffer from heart trouble
Yes, the travel emergency medical insurance offered via CubaHeal Medical covers COVID-19 treatment and care
Yes, the travel emergency medical insurance offered via CubaHeal Medical covers emergency medical evacuation
The Maximum coverage is $25,000.00 USD
The travel emergency medical insurance coverage offered via CubaHeal has no deductible.
The coverage is intended to cover the Traveler during his/ her stay in the Republic of Cuba
The possibility of extending the certificate is a straightforward process. All the traveler needs to do is to visit our Travel insurance page and purchase additional days
No there is not, the emergency medical insurance coverage starts the moment the Traveler arrives in Cuba
Unlike other travel insurance coverage whereby travelers are required to pay for all of their medical expenses, and then claim it from their insurance providers upon their safe return to their home country, the emergency medical insurance coverage purchased via CubaHeal Medical does not required the traveler to pay any out-of-pocket amounts including deductibles for emergency medical care.
Unlike other travel insurance coverage whereby travelers are required to pay for all of their medical expenses, and then claim it from their insurance providers upon their safe return to their home country, the emergency medical insurance coverage purchased via CubaHeal Medical does not required the traveler to pay any out-of-pocket amounts including deductibles for emergency medical care. Therefore, no claim-filing is needed.
Unlike other travel insurance coverage whereby travelers are required to pay for all of their medical expenses, and then claim it from their insurance providers upon their safe return to their home country, the emergency medical insurance coverage purchased via CubaHeal Medical does not required the traveler to pay any out-of-pocket amounts including deductibles for emergency medical care. Therefore, no claim-filing is needed.
Unlike other travel insurance coverage whereby travelers are required to pay for all of their medical expenses, and then claim it from their insurance providers upon their safe return to their home country, the emergency medical insurance coverage purchased via CubaHeal Medical does not required the traveler to pay any out-of-pocket amounts including deductibles for emergency medical care. Therefore, no claim-filing is needed.
Yes, a 24/7 helpline will be included in the insurance certificate forwarded to the traveler. This in addition to CubaHeal staff members who will be on standby to assist the patient and companion.
The travel emergency medical insurance varies according to the age. The daily premium for travelers 69 years old or younger is $10.00 USD per day, while the premium for travels above 69 is $12.00 per day.
Yes, a 15% discount is offered to a group of 10 travelers and above.
There are no additional fees or hidden charges.
The insurance services offered via CubaHeal Medical is strictly intended to cover medical expenses. It does not cover lost luggage or personal belongings
A full refund for the insurance payment will be made provided the following:
- Cancelation is due to interruption caused by either the country you are departing from, the Republic of Cuba, the departing airport or airliner.
- Provides evidence of valid medical insurance in Cuba. or
- Written denial of visa or visa extension
Kindly be aware. It could take up to 5 business days for you to receive the refund.
No, it does not. Below, please find the exclusions:
- Services not requested from the insurer.
- Treatments and medical checkups unrelated to the nature of the illness or injury.
- Incidents caused by the insured or policyholder’s deliberate actions or by those traveling with the insured.
- Pre-existing physical-mental disabilities and chronic conditions, except for urgent medical care.
- Intentional ingestion or administration of toxins (drugs), alcoholism, or use of medications without a prescription.
- Prosthetics, anatomical parts, orthopedic devices, hearing aids, and glasses.
- Pregnancy, childbirth, and abortion, regardless of cause, except for emergency medical care, provided it is not due to negligence.
- Special coffins and burial and ceremony expenses.
- Incidents during war (declared or not), demonstrations, popular movements, terrorism, sabotage, and strikes.
- Participation in dangerous competitions, training, tests, betting, and hazardous hobbies, except for athletes officially participating in competitions or training.
Yes, you can provided that the cancelation is due to interruption caused by either the country you are departing from, the Republic of Cuba, the departing airport or airliner
All the travel needs to do is to visit our Travel Insurance Page and purchase additional days
Upon concluding the purchase, you will be receiving an email which will include your insurance policy. This certificate must be presented to the hospital administration you will be attending. It would also be helpful if you contact our English-speaking support team at the telephone number which will be included in the policy.
You can either print the insurance certificate, or save it on your mobile devise
Below, please a detailed comparison:
| Coverage | CubaHeal Medical Travel Insurance | Other Travel Insurance |
| Deductible | No | Yes |
| Coverage limit | Up to $25,000.00 USD | $12,000.00 USD |
| Emergency Evacuation | Yes | Yes |
| Transportation of the deceased | Yes | Yes |
| 24/7 English-speaking emergency hotline | Yes | Mostly No |
| Personal support while receiving treatment | Yes | No |
| Any special discounts for long-term stay? | Yes, a 15% discount will apply to visitors remaining in Cuba for more than 28 days | No |
As of May 2010, all travelers to the Republic of Cuba are required to obtain medical emergency travel insurance.
The insurance police offered via CubaHeal medical is issued by ASISTUR S.A., the Cuban government agency in charge of the issuance of international visitors’ travel insurance. Given such fact, it fully complies with the rules and regulations of the Republic of Cuba
Provided there are no preexisting terminal or debilitating conditions, and beside the additional premium for travelers over the age of 69 years of age, there are no special conditions
Yes, it does.
Yes, a stay of 28 days or more will entitle the visitor to a 15% discount
Our focus is on attending to travelers’ emergency medical care and to not burden the traveler with any out-of-pocket costs or deductibles.
- Email: cubalogistics@chmt-la.com
- Telephone: +1 905 943 2982
No it does not!
Yes, of course! Please click here to receive a quote and proceed with the payment.
Travel insurance safeguards both your health and your travel investment. It offers various benefits that are crucial before and during your trip, including coverage for:
- Medical expenses for any accidents or illnesses that occur during your trip.
- Emergency medical evacuation if you become ill or injured and the local facility cannot provide the necessary level of care.
A deductible is the amount that the client must pay upon the occurrence of an insured event. The policy offered via CubaHeal Medical does not have a deductible.
As of May 1, 2010, all travelers to Cuba must provide evidence of travel insurance that includes coverage for medical expenses during their visit.
The insurance policy becomes valid either from the moment you enter the country or from the start date specified in the policy, whichever occurs first.
Children receive the same coverage as adults. Premiums are based on age, with travelers under 69 years paying lower premiums than those over 69.
You can issue an insurance policy for any citizen without their participation. After payment, send the electronic insurance policy to the appropriate person.
We recommend checking your bank’s internet transaction limit and your payment card balance.
You will receive your insurance policy via email within 5 business days. Please consider this timeframe when planning your arrival in Cuba.
You will receive the travel policy by email within 5 business days. You can print it or save it on your phone or tablet.
First, check your Spam or Promotions folder. If you haven’t received the policy within 5 business days, please contact us at cubalogistics@chmt-la.com.
Simply travel to the nearest hospital and present your insurance policy. If you are unable to travel, contact the 24/7 customer care number included in your policy for immediate assistance.
You can call the 24-Hour Hotline Assistance at any time to connect with a team of multilingual specialists. They can help you find emergency medical providers and arrange for emergency medical transportation and care.
No, the minimum duration of the insurance is 7 days.
- Email: cubalogistics@chmt-la.com
- Telephone: +1 905 943 2982